Politique d’expédition

Last updated: August 7, 2026 

At Bits2U, we strive to deliver your orders in a timely and transparent manner. This Shipping Policy outlines our order processing times, shipping options, delivery estimates, and duty-inclusive terms. 

1. Duty-Free & All-Inclusive Delivery (DDP) 

We operate on a Delivered Duty Paid (DDP) basis. This means: 

  • No Extra Customs Fees: Customers are not responsible for any additional duties, import taxes, customs brokerage fees, or unexpected clearance charges upon arrival. 

  • Transparent Pricing: The total amount displayed at checkout is the final price you pay. All applicable taxes and customs import costs are managed and pre-paid by Bits2U. 

2. Order Processing Time 

  • All orders are processed within 1–3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email. 

  • You will receive a shipping confirmation email containing a tracking number once your package has been dispatched. 

  • Please ensure that your shipping address is entered accurately during checkout. Bits2U is not responsible for shipment delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer. 

3. Shipping Rates & Delivery Estimates 

Shipping options and costs are calculated and displayed at checkout prior to payment. 

  • Standard Shipping: Estimated delivery time is 7–15 business days after processing. 

  • Express Shipping (if applicable): Estimated delivery time is 3–7 business days after processing. 

Note: Estimated delivery times are provided as guidelines only and are not strictly guaranteed. Unforeseen circumstances such as severe weather, seasonal carrier backlogs, or border inspection hold-ups may impact transit times. 

4. Order Tracking 

Once your package is in transit, you will receive an automated email containing your tracking carrier link and tracking number. Please allow 24–48 hours for the carrier's system to update initial tracking scans. 

If you have not received tracking information or experience an unusual tracking pause lasting more than 5 business days, please contact us at support@bits2u.shop. 

5. Damaged, Lost, or Delayed Shipments 

  • Damaged Packages: If your order arrives damaged, please retain all original packaging and items, and email us within 7 days of delivery at support@bits2u.shop with your order number and clear photos of the damaged goods. 

  • Lost Packages: If your tracking status shows no updates for an extended period or indicates non-delivery prior to carrier completion, please notify us so we can initiate a trace with the shipping provider. 

6. Address Changes & Order Modifications 

We process orders rapidly to ensure quick transit times. If you need to modify or cancel your order, please email support@bits2u.shop as soon as possible. While we will make every effort to honor modification requests, we cannot guarantee changes once an order has entered fulfillment or dispatch status. 

7. Contact Information 

For any questions regarding your shipment, order tracking, or our delivery practices, please contact us at: 

  • Response Time: We aim to reply to all inquiries within 24–48 business hours.